Hard Jewelry Bullion Policies

Exchange and Return Policy

At Al-Sa'b Jewelry, we are committed to customer satisfaction and ensuring the quality of the products we offer. Given the precious nature of our products, our exchange and return policy is subject to the following controls:

  • No Returns: Due to the nature of gold bullion and coins and the fluctuations in global gold prices, no product can be returned after purchase.
  • Replacement in limited cases: Products may only be replaced in the event of a manufacturing defect or non-conformity to agreed-upon specifications, provided that they are reported within 24 hours of receiving the order.
  • Replacement terms:
    • The product must be in its original condition without any damage or use.
    • Submit the original invoice to complete the exchange process.
    • The customer bears any price differences resulting from changes in gold prices.
  • Final Transactions: All sales are final and no refunds are available.

privacy policy

  • Collection of Information: We collect your personal information when you register, purchase, or subscribe to our services, such as name, mobile number, email address, and shipping address.
  • Use of information: Your data is used to provide the requested services, improve your experience, and inform you of offers and updates.
  • Information Protection: We are committed to securing your data and not sharing it with any third party without prior permission, except in legally necessary cases.
  • Customer Rights: You may request that your data be updated or deleted from our records when needed.

Risk Policy

  • Price Fluctuations: Gold bullion and pound prices depend on global markets, and prices may change continuously, affecting the value of the products after purchase.
  • Disclaimer: Al Saab Jewelry is not responsible for any losses resulting from fluctuations in gold prices after the purchase is completed.
  • Order Verification: The customer is responsible for reviewing the order details and ensuring their accuracy before completing the payment process.
  • Shipping and Delivery: We guarantee that products will be delivered in their original condition, but we are not responsible for any delays caused by shipping companies.

Our store locations

  • Main Branch: [Address Details]
  • Section Two: [Title Details]
  • Section Three: [Title Details]

Please contact us by phone or email to find your nearest branch.

Shipping and Delivery

  • Delivery Services: We offer shipping services to all regions of the Kingdom of Saudi Arabia with reliable shipping companies.
  • Delivery time: Orders are processed within 1-3 business days, and delivery time depends on the customer's location.
  • Shipping Fees: Shipping fees vary depending on the order weight and customer location.
  • Insurance: All shipments are insured against loss or damage until the customer receives them.
  • Shipment tracking: The customer is provided with a tracking number to track the order status until it arrives.

For any inquiries, please feel free to contact us via email or phone.